Housing Assistant

Are you looking to work for an organisation with a real purpose – one where there is no limit to fresh ideas and discovering what’s next?

Join us at the Retail Trust.

As the charity for everyone in retail, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.

We’re on a journey of transformation, building on what our founders developed 190 years ago and are moving at astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.

Position:

Contract: Permanent

Salary: £12 per hour (£17,472 per annum) plus on-call payments and weekend enhancements

Hours: 28 hours per week, rota schedule across 7 days.

Location: Hugh Fraser, Glasgow

We are looking for a motivated individual to join our established supported living team based at Hugh Fraser estate, Crookfur. If you are an empathetic and solutions-focused individual, we want to hear from you!

Your day will be spent providing housing management support and related services, enabling the residents to achieve maximum independence and promoting their wider wellbeing. You will become a key part of our team as we establish our smart homes journey, being involved in the delivery of the latest service developments and implementation of technology to enhance all aspects of a resident’s lives.

During your day you will undertake responsive visits to residents, undertaking assessments to support their health, safety and welfare needs. You will work closely with the team and estate manager to resolve issues, adopting solution-focused and person-centred approaches to problem solving.

Duties include but are not limited to:

• Ensuring the completion and review of support needs and risk assessments with individual residents and maintaining computerised records.
• Liaising with and updating the Estate Manager and the Senior Housing Management Assistant regarding any residents’ housing related issues or problems.
• Ensuring competency in the use of Smart Home devices and supporting residents to utilise devices within their homes to enhance support to meet individual needs.
• Ensuring a fast and efficient response to residents requests for housing related matters for example repairs, advice on rent, service charges or housing benefit advice.
• Working with residents to an agreed plan to address their housing needs and requirements where appropriate.
• Promoting, supporting and assisting with estate activities and activities within the community centre.

Requirements

We are looking for an individual with experience in supporting the elderly, someone with a calm and compassionate nature, possessing a firm but fair approach where needed. You will be working as part of a small team but must also be happy at working to your own initiative.

We ask that you are flexible as this role works on a rota basis predominantly 9-5 Monday to Sunday and as part of an on-call schedule where you will be required at times to respond to emergency calls. For this reason a full UK driving license is desirable.

Please note this role is subject to a Disclosure and Barring Service (DBS) check.

Other information

We look after you by providing you with:

• A pension scheme of up to 9% employer contributions.
• Market-leading wellbeing and perks package which includes:
• Life assurance of four times your salary.
• A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental, medical.
• Access to a confidential free counselling and support phoneline.
• The day off to celebrate your birthday including a £20 voucher to spend
• Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.
• Additional days leave for a wellbeing and volunteer day

If you are interested in working for a dynamic organisation that has been voted as a Sunday Times Best place to work 2 years in a row, we want to hear from you!