Control Room Operator

Do you aim to deliver exceptional service within a high-performing team?  Are you a pro-active team player who enjoys the variety that each day can bring? Join our Security and Parking team ensuring our staff, patients and visitors enjoy a safe environment and a positive experience on our sites. 

As a Control Room Operator you will monitor CCTV for safety events, detection of suspicious behaviour and traffic management, conducting scheduled CCTV camera checks. Strong attention to detail and the ability to maintain concentration for sustained periods will be essential.

You should display exceptional customer service skills with an excellent telephone manner whilst maintaining a high standard of professionalism and presentation. Remaining calm and professional under pressure during incidents, especially highly stressed and emotive events will be imperative.

Previous security and control room experience is essential.

Benefits include enhancements for antisocial hours, access to the NHS pension scheme and a range of progression opportunities. 

You must:

• hold and maintain valid SIA and SIA CCTV licenses
• hold a full UK driving license
• show evidence of control room experience

Main duties of the job

As a control room operator you will act as the central point of contact for the Security and Parking Officers with supervisory responsibility for the day-to-day service and deliverables.

As such you will:

• monitor CCTV for safety events, detection of suspicious behaviour, traffic management
• conduct scheduled CCTV camera checks
• ID access control and carpark permit systems, creation and activation of staff ID passes and access cards
• take the lead in coordinating the response to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour
• lead participation in the production of all scheduled NHS staff inductions
• enhance current security practices and processes
• work shifts across days, nights, and weekends.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. 

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.