Caseworker

We have an exciting opportunity for a Caseworker to join the Kent team in Ashford, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you… 

Hours per week: 37.5

Work schedule: Monday to Friday 09:00-17:00

DBS required? Yes

Police vetting required? Yes

Closing Date: 16/09/2024

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

•  Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
•  Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
•  High Street, retail, holiday, entertainment & leisure discounts ?Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
•  Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Kent. As a Caseworker you will ensure the provision of individual structured, tailored support plans, based on a holistic assessment of impact and risk, within the framework of VS’s Service Model. You may make initial contact with victims of crime, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management.

You develop, deliver and monitor safety and support plans for those affected by crime, who accept ongoing support. Support will include providing resources, interventions, and information to all service users. In order to:

• Support those affected by crime in understanding and asserting their rights and entitlements
• Understand their journey through the criminal justice and legal systems including the Victims Code of Practice
• Facilitate access to additional services
• Establish healthy coping mechanisms
• Provide practical support and information 

You will directly support service users, who may be affected by all types of crime. You may work within a specialist area, for example concentrating on one crime type, or a certain demographic of victims.

You may, in some services, be responsible for elements of volunteer management. This may include the development and case management oversight of a cohort of volunteers who will contribute to the service, in line with VS’s policies and volunteering ethos and approach.

You will need:

• An understanding of the impact of crime on victims such as anti-social behavior, domestic abuse, sexual violence and hate crime.
• Effective verbal and written communication skills.
• Using generic IT applications competently.
•  A successful track record of building effective working relationships across internal and external stakeholders.
• Ability to work independently and as part of a team.
• Understanding and practical application of Equal opportunities and diversity and inclusivity