Bank Deputy Shop Manager

If you’re passionate about retail, teamwork and giving back, this could be the role for you. Our retail team is the face of St Gemma’s hospice in the community. We have 27 vibrant stores around the Leeds area generating the funding which helps us to continue to provide care for our patients, families and the community. Join us and turn your retail skills into something truly meaningful.

Key duties:

• Provide flexible cover across multiple charity shops, maintaining smooth day to day operations during periods of annual leave, sickness, or other absence. Quickly adapt to different shop environments, teams, and volunteer groups to ensure continuity and consistency.
• Support shop performance by maintaining an appealing retail environment, including sorting and replenishing donated stock, keeping displays fresh, and maximising sales opportunities to help drive income for the charity.
• Lead and support volunteers on shift, offering guidance, motivation, and supervision to ensure a positive team atmosphere while upholding organisational standards and delivering excellent customer service.

What are we looking for in a candidate:

• Previous experience in a customer facing role (such as retail or similar) is essential, with the confidence to step into different shop environments and quickly support day to day operations, merchandising, and customer service.
• Commercially aware and proactive, with the ability to spot sales opportunities, keep shops well stocked and appealing, and contribute to maximising income during each shift.
• Confident working with and supporting volunteers, able to quickly build rapport with different teams and provide clear guidance to maintain a positive and productive shop environment.
• Adaptable and flexible, comfortable working across a variety of locations, teams, and shop set ups in a fast paced and ever changing retail environment.
• Charity retail or volunteer management experience is desirable but not essential - a positive attitude, initiative, and willingness to get stuck in are key.
• Willing and able to undertake physical tasks, including sorting stock and manual handling, as required across different shop settings.

What are the benefits of working at St Gemma’s?

St Gemma’s is more than just a hospice. Every role makes a difference in the local community, and many staff choose to get involved in supporting our fundraising and events, enjoying the sense of connection and community it brings.

We offer a competitive range of benefits with an emphasis on inclusion and staff well-being in a caring and friendly environment:

• Generous annual holiday entitlement starting at 28 days plus statutory Bank holidays (FTE). Your entitlement will incrementally increase over time, up to 34 days after 10 years’ service. You will also have the option to buy up to 5 days’ holiday each year, subject to terms.
• Free parking at the Hospice site, subject to availability.
• Subsidised food at the Hospice’s Bistro and free drinks for all staff.
• Enrolment onto St Gemma’s Group Personal Pension Plan, which provides a 5% company pension contribution assuming employees contribute 3%. If you are currently a member of the NHS Pension Scheme and have contributed to the scheme within the last twelve months you are eligible to continue contributing to this scheme instead of St Gemma’s Group Plan.
• Enhanced occupational pay for Family Leave, e.g. maternity and paternity pay.
• Health Assured employee assistance programme providing a wide range of wellbeing services for you and your immediate family.
• Learning and professional development. For our clinical teams, this is provided by our world-class Academic Unit of Palliative Care (AUPC).
• Various employee network groups that you can get involved with, e.g. our LGBTQ+ group, and our sustainability group for example.
• Regular social events, enabling people to gather together as a team, build relationships and recognise achievements.

About us

St Gemma’s Hospice is an independent Leeds-based charity and one of the leading hospices in the UK, providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients, families and carers in the Hospice’s In-Patient Unit, through the St Gemma’s community team, and at our Out-Patients.

We have around 300 employees working across the main Hospice site in Moortown, Retail Hub in Bramley, a large chain of charity shops, and out in the community. We offer career opportunities both in our multi-disciplinary clinical team and in a wide range of non-clinical roles, all of which contribute towards local patient care. St Gemma’s Hospice has a team of approximately 800 volunteers, working in a variety of roles supporting departments throughout the organisation.